Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
1. What is your return policy? We offer a 14-day return policy from the date of purchase. Items must be unused, in their original packaging, and in the same condition that you received them. Please visit our Return and Refund Policy page for more details.
2. How long does shipping take? Domestic orders typically take 4-6 business days to arrive. International orders may take 7-14 business days depending on the destination. For more details, please check our Shipping Policy.
3. Do you ship internationally? Yes, we offer international shipping to many countries. Shipping charges and delivery times vary by location and will be calculated at checkout. Please refer to our Shipping Policy for more information.
4. How can I track my order? Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier's website. If you haven't received your tracking number, please contact us at zenlift.sale@gmail.com.
5. Can I change or cancel my order? Orders can be changed or canceled within 24 hours of purchase. Please contact us immediately at zenlift.sale@gmail.com if you need to make any changes. Once an order has been processed, we may not be able to accommodate changes.
6. What payment methods do you accept? We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Shopify Payments. All transactions are secure and encrypted.
7. How do I contact customer support? You can reach our customer support team by email at zenlift.sale@gmail.com. We are available Monday through Friday from 9 AM to 5 PM Pacific Time (PT). We aim to respond to all inquiries within 24-48 hours.
8. Do you offer discounts or promotions? Yes, we occasionally offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on our latest offers.
9. What if my product is damaged or defective? If you receive a damaged or defective product, please contact us immediately at zenlift.sale@gmail.com with your order number and photos of the damage. We will arrange for a replacement or refund as quickly as possible.
10. Can I return a sale item? Sale items are final and cannot be returned. Please double-check your order before completing the purchase. For more information, visit our Return and Refund Policy page.
11. Do you offer gift cards? Yes, we offer digital gift cards that can be purchased and emailed directly to the recipient. Gift cards are available in various denominations and can be used for any product on our website.
12. Is my personal information secure? Yes, we take your privacy and security very seriously. Our website uses SSL encryption to ensure your personal information is protected. Please review our Privacy Policy for more details.